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Join our Customer Success team in the core role of Customer Support. In this role, you will help our customers throughout the whole lifecycle from onboarding & training of new customers to supporting existing. Customer Support is the advocate for customer success and a key player in creating customer loyalty.
- Deliver first line support to internal team and Shoreline customers via phone, chat, and email
- Analyse technical issues to define root cause, escalate if need be, and resolve
- Collaborate across teams to ensure issues are resolved
Who you are
- Experience of technical support and/or customer service role
- Excellent customer service skills - have the ability to be empathetic, compassionate, responsive and resourceful
- Strong problem-solving skills - you are able to evaluate, troubleshoot and follow-up on customer issues
LEGO System A/S, Billund
You will join the LEGO Agency team, the in-house advertising and design agency developing strategic and creative work to make the world in love with LEGO. The organization has 450 talented people based in 5 locations: Billund HQ (DK), Enfield (US), London (UK), Shanghai (China) and Singapore.
Assist the VP in the LEGO Agency in providing seamless, value adding and professional support.
Your responsibilities will include:
- Calendar management
- Booking and coordination of meetings
- Preparation of agendas and pre-read material for meetings and other related practicalities
©2019 The LEGO Group
Do you have strong communication skills and an eye for details?
VESTAS NORTHERN EUROPE AB, Skåne, Sverige
We have a new opportunity for a Customer Service Advisor to join our successful team in Helsingborg, Sweden.
Convergys International Nordic AB, Skåne, Sverige